The Problem

Every business wants to understand their customers better. But here’s the reality:

Enterprise tools cost $20,000+/year (Medallia, Qualtrics)
Manual analysis is slow and inconsistent
SMBs get left behind

I’ve watched Customer Success Managers spend hours each week manually reading through support tickets trying to spot trends. Marketing Managers can’t quantify customer sentiment for leadership reports. Product Managers struggle to prioritize features based on actual feedback.

The Solution: SentimentPulse

I built SentimentPulse – an AI-powered customer sentiment analysis tool designed specifically for SMBs.

Key Features

Multi-Channel Aggregation: Connect reviews, support tickets, and social media in one place
Real-Time Sentiment Analysis: AI-powered NLP detects sentiment and emotions like frustration, satisfaction, urgency
Trend Detection: Automatically identify emerging issues and recurring complaints
Actionable Alerts: Get notified instantly when negative sentiment spikes
5-Minute Setup: No coding required, connect via OAuth

Pricing

Starting at just $49/month – 10x more affordable than enterprise solutions.

Tech Stack

Next.js 14 with App Router
TypeScript + Tailwind CSS
Neon PostgreSQL + Drizzle ORM
OpenAI for sentiment analysis
Stripe for payments

Check It Out

Try it free: https://sentimentpulse.onrender.com

I’d love your feedback!

Building an AI-Powered Customer Sentiment Analysis Tool for SMBs