AI Ticket Summarizer: How to Add AI Features to Your Web or SaaS App (Without Training a Model)

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Imagine your support dashboard could instantly condense lengthy tickets into sharp summaries — without hiring extra staff or writing any AI models from scratch. Here’s how to make it real.

🔍 The Problem

Customer support teams often deal with long, detailed tickets. Developers and product managers must scan multiple conversations to understand what’s going on. This wastes time and slows decision-making.

What if your system could summarize these tickets using AI, instantly?

✅ The Solution: Plug-in AI Ticket Summarizer API

Using just Node.js + Express, and integrating with OpenAI or OpenRouter, I built a minimalistic, ready-to-use backend that:

🔁 Accepts long ticket text via a POST request

✂️ Returns a short, intelligent summary using gpt-3.5, gpt-4, or mistral

⚙️ Works with either OpenAI or OpenRouter.ai

🔐 API-key protected, portable, and extensible
No frontend? No problem. You can call this API from your own app, chatbot, CRM, or even a spreadsheet tool.

🚀 Quick Demo

Here’s a sample cURL request: (remove back slash and new line while running on command prompt) 

curl -X POST http://localhost:3000/summarize 
  -H "Content-Type: application/json" 
  -d '{"ticket": "Hi team, the dashboard takes 30+ seconds to load after the update. Blocking client reporting. Tried cache clearing but didn’t help."}'

And response:

{
“summary”: “Dashboard is very slow after update, affecting reporting. Issue confirmed by multiple users.”
}

🧩 Tech Stack:

  • Node.js + Express
  • OpenAI API or OpenRouter (fallback support)
  • .env file for secrets
  • Supports both gpt-3.5-turbo and open-source models like mistral-7b-instruct

🛠 Setup in 2 Minutes

git clone https://github.com/rishisingh007/ai-ticket-summarizer
cd ai-ticket-summarizer
npm install
cp .env.example .env

Then choose either:

Use OpenAI (needs API key)

node index.js

Or use OpenRouter (free options available)

node index-openrouter.js
More setup details in the README: https://github.com/rishisingh007/ai-ticket-summarizer/blob/main/README.md

🧩 How This Works

  • User submits ticket text
  • Backend sends it to OpenAI GPT
  • Prompt asks: “Summarize this ticket briefly”
  • AI returns a clean summary
  • Frontend shows the output

🔄 Coming soon:

  • 🌐 React frontend to upload batches of tickets
  • 💾 Export summaries to file or DB
  • ⚠️ Auto fallback if OpenAI quota fails
  • 📬 Slack/email integration for auto-posting

📦 Why This Is Useful

If you’re a developer or team lead:

  • 🎯 Add AI summarization to your support portal or ERP in <10 minutes
  • 🧪 Great for experiments and proof-of-concept demos
  • 🛡️ Fully local, secure, and customizable

👨‍💻 About the Author

I’m Rishi Pal Singh, a Director-level technologist and builder of AI-integrated enterprise tools.

🔗 LinkedIn — https://www.linkedin.com/in/rishi-singh-b8674751

💻 GitHub — rishisingh007

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