Associate Help Desk Technician job – WVU Healthcare – Morgantown, WV

POSITION

DESCRIPTION

JOB

TITLE & CODE:
Associate

Help Desk Technician (100912)

DEPARTMENT:
Information Technology

REPORTS TO:
Manager

FLSA STATUS:
Non-Exempt

POSITION

SUMMARY : Provides first contact customer support to

end users for a variety of computer applications, hardware and related

issues. Responds to customer telephone calls, e-mails for matters requiring

technical suport . Logs and monitors customer

incidents, problems and requests to ensure timely resolution. Possesses

working…

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